VoIP & voice
VoIP & Business Communications
Phone calls still close deals. We move business phone systems onto hosted voice with the call flows, reporting and reliability of an enterprise platform, without the enterprise contract.
Porting without a lost call
Numbers are ported with parallel running, tested call paths and a cutover window agreed with you. Existing numbers, voicemail and after-hours routing are preserved exactly.
Call flows built around your team
Ring groups, time conditions, IVR menus, queues, overflow to mobiles and voicemail-to-email, configured to how your business actually answers rather than a template.
Teams voice and mobile-first work
Direct Routing for Microsoft Teams, desktop and mobile softphones, plus desk handsets where they are still preferred — one number that follows the person, not the desk.
Multi-country presence
Local numbers in Australia, New Zealand, the UK and the US through our voice brands, billed together and supported by the same team around the clock.
What you get
- Zero-loss number porting
- Local numbers in four countries
- Call reporting and recording
- Teams and mobile integration
Delivered by our brands
The teams behind voip & business communications
Voice services are delivered by our dedicated VoIP brands, so local numbers in each country come from a carrier relationship rather than a reseller chain.
Australian business voice
My Australian VoIP
Hosted PBX, SIP trunking and business phone numbers with Australian-based support.
United States voice
My US VoIP
Hosted voice, DIDs and SIP services for businesses operating in the US market.
United Kingdom voice
My UK VoIP
UK numbering, hosted PBX and SIP trunking for local and multinational teams.
New Zealand voice
My NZ VoIP
New Zealand hosted voice and numbering with the same platform and support model.
Connectivity comparison
ISP Match
Helps businesses and households match the right internet service to their location, usage and budget.
Managed IT services
My Global MSP
Our flagship managed service provider: helpdesk, endpoint management, patching and proactive monitoring for Australian businesses.
In detail
Exactly what voip & voice looks like when we deliver it
Deliverables
- Call flow design covering business hours, after hours, queues and overflow
- Number porting managed end to end with no loss of inbound calls
- Handset, softphone and Teams calling deployment with user training
- Call recording, reporting and quality-of-service configuration
- SIP trunk redundancy and failover to mobile during an outage
- Monthly call analytics: volumes, abandonment and answer times
How the engagement runs
- Week 1Requirements, call flow design and porting paperwork lodged.
- Week 2Platform build, network QoS review and handset provisioning.
- CutoverPort completion with parallel running and staff training.
- OngoingSupport, call reporting and flow changes on request.
What we measure
- Porting window
- 10-20 business days
- Platform availability
- 99.99%
- Failover
- Automatic to mobile
Platforms we use
- 3CX
- Microsoft Teams Phone
- SIP trunking
- Yealink & Poly handsets
- Softphone apps
- QoS-configured networks
Not included
- Call charges and number rental, billed on your plan
- Structured cabling works, quoted separately when needed
We list exclusions up front so a proposal never arrives with surprises attached.
Commitments
What every engagement includes as standard
- Response targets
- P1 within 15 minutes, P2 within 1 business hour, P3 within 1 business day — measured and reported, not aspirational.
- Reporting
- A monthly service report covering tickets, uptime, patch state, backups and open risks, plus a quarterly strategy review.
- Data residency
- Australian workloads stay in Australian regions by default; UK, US and NZ clients are hosted in-region on request.
- No lock-in
- You own your domains, DNS, cloud tenancies and documentation. Exit assistance is written into every agreement.
VoIP & voice questions, answered
Can we keep our existing phone numbers?
Yes. Numbers are ported with parallel running and tested call paths, and the cutover happens in a window you approve. Voicemail and after-hours routing are recreated before we switch.
Does it work with Microsoft Teams?
Yes, via Direct Routing. Your team can make and receive business calls inside Teams on desktop and mobile, with the same numbers and call flows.
What internet connection do we need?
Most business NBN or fibre services are fine with correct QoS. We test your connection first and, through ISP Match, can arrange a better service if voice quality would suffer.
Can we get numbers outside Australia?
Yes — New Zealand, the United Kingdom and the United States through our regional VoIP brands, on one invoice and one support desk.
Ready to talk voip & voice?
Tell us what you are trying to fix or grow. You will speak with an engineer, not a salesperson, and leave the call with a clear view of scope, timeline and cost.