Managed hosting
Managed Hosting & Cloud
Your website and applications are revenue infrastructure. We run them on geo-distributed edge hosting, monitor them around the clock, and take responsibility for uptime so your team never has to chase a hosting provider again.
Migration without downtime
We audit your current environment, replicate it in staging, synchronise data, and cut over during a low-traffic window. DNS, certificates, mail routing and redirects are all handled so search rankings and enquiries are never interrupted.
Performance engineered at the edge
Static assets, images and cached pages are served from the closest edge location to your visitor, while dynamic workloads run on right-sized compute. Faster pages improve Core Web Vitals, which improves both conversion rates and organic visibility.
Backups, failover and recovery
Automated daily backups with point-in-time restore, off-site copies, and documented recovery objectives. We rehearse restores rather than assuming they work, so a failed update or a compromised plugin is a 20-minute inconvenience instead of a crisis.
Monitoring and accountable support
Uptime, certificate expiry, response time and error rates are monitored continuously. When something breaks, an engineer who already understands your environment responds — not a first-line queue reading from a script.
What you get
- 99.99% uptime commitment
- Zero-downtime migrations
- Daily backups with tested restores
- 24/7 monitoring and alerting
Delivered by our brands
The teams behind managed hosting & cloud
Hosting, domains and infrastructure are delivered through the group brands below — one contract with us, specialist teams behind it.
Web hosting
My Australian Host
Australian-hosted web, email and application hosting with local support and 24/7 monitoring.
Domain registration
My Australian Domains
.au and global domain registration, DNS management and portfolio consolidation.
Core infrastructure
Root Layer Technologies
The infrastructure layer beneath the group — compute, networking, DNS and platform engineering.
Managed IT services
My Global MSP
Our flagship managed service provider: helpdesk, endpoint management, patching and proactive monitoring for Australian businesses.
Domains at wholesale
Wholesale Domains
Wholesale domain registration and DNS for resellers, agencies and hosting providers.
Game & app hosting
RageNode
High-performance game, voice and application servers built for low latency and instant scaling.
In detail
Exactly what managed hosting looks like when we deliver it
Deliverables
- Environment audit with a documented migration runbook and rollback plan
- Production, staging and preview environments with protected deployments
- TLS certificate issuance, renewal automation and HSTS configuration
- CDN and caching policy tuned per route, with image optimisation
- Daily backups with point-in-time restore and quarterly restore evidence
- Uptime, certificate, Core Web Vitals and error-rate monitoring with alerting
How the engagement runs
- Week 1Discovery, dependency mapping and a staged replica of the current environment.
- Week 2Performance and security hardening in staging, plus a dry-run cutover.
- CutoverLow-traffic window migration with DNS, mail and redirect verification.
- OngoingMonitoring, patching, backups, monthly reporting and capacity review.
What we measure
- Uptime commitment
- 99.99%
- Backup retention
- 35 days
- Monitoring interval
- 60 seconds
Platforms we use
- Cloudflare
- Microsoft Azure
- AWS
- Linux / NGINX
- Docker
- Redis
- PostgreSQL & MySQL
Not included
- Application feature development (quoted separately under web or app development)
- Third-party licence fees, which are passed through at cost
We list exclusions up front so a proposal never arrives with surprises attached.
Managed hosting for your industry
- Professional servicesLaw, accounting, consulting and advisory firms that live on confidentiality, availability and billable time.
- eCommerce & retailOnline stores and multi-channel retailers where every second of load time and minute of downtime is revenue.
- Trades & constructionBuilders, contractors and trade businesses that win work locally and run on mobile teams.
Commitments
What every engagement includes as standard
- Response targets
- P1 within 15 minutes, P2 within 1 business hour, P3 within 1 business day — measured and reported, not aspirational.
- Reporting
- A monthly service report covering tickets, uptime, patch state, backups and open risks, plus a quarterly strategy review.
- Data residency
- Australian workloads stay in Australian regions by default; UK, US and NZ clients are hosted in-region on request.
- No lock-in
- You own your domains, DNS, cloud tenancies and documentation. Exit assistance is written into every agreement.
Managed hosting questions, answered
Can you migrate our existing hosting without downtime?
Yes. We replicate your environment in staging, synchronise data, then cut over during a low-traffic window with DNS, certificates, mail routing and redirects prepared in advance. Most migrations are invisible to visitors.
Where is our data hosted?
Australian workloads run in Australian regions by default, with edge caching worldwide for speed. If you need a specific jurisdiction for compliance, we will confirm the region in writing before migration.
What does the 99.99% uptime commitment cover?
The platform we manage for you — compute, storage, network and certificates — monitored continuously with an engineer rostered to respond. Scheduled maintenance is agreed with you in advance.
Do you also manage our domains and DNS?
Yes, through My Australian Domains and Wholesale Domains. Consolidating domains, DNS and hosting with one team removes the most common cause of outages: nobody knowing who holds the records.
Ready to talk managed hosting?
Tell us what you are trying to fix or grow. You will speak with an engineer, not a salesperson, and leave the call with a clear view of scope, timeline and cost.