New ticket

Log a ticket with the service desk

Give us impact and context and the first engineer response is a fix attempt, not a round of questions. You will receive a reference on screen and by email straight away.

Your name

Work email

Phone (optional)

Organisation

Ticket type

Priority

Workaround available, or a single-user productivity issue. Response within 1 business day.

Related service (optional)

Brand you deal with (optional)

Short summary

What is happening, and since when?

People affected

Device, site or system

We only use these details to resolve your ticket.

Critical incident?

Do not wait on a ticket for an outage or suspected breach. Phone the NOC/SOC so an on-call engineer is engaged immediately.

1300 130 514

What speeds up a fix

The exact error text, not a paraphrase
When it last worked and what changed since
Whether it affects one person or everyone
The site, device name or URL involved
A time window that suits you for a call back

Already have a reference?

Track status and add updates without phoning the desk.

Open the tracking portal