Pricing
Clear engagement models, priced after we understand the work
We do not publish a menu price for work we have not scoped — it would be a guess, and guesses become change orders. What we can be completely transparent about is how we structure and price engagements, and what drives the number up or down.
Region
Pricing for your region
All plans are priced in US dollars and converted to your local currency. Choose your region to see indicative pricing, tax treatment and where your workloads are hosted.
Currency
AUD — Converted from USD at an indicative rate. Invoiced amounts are confirmed on quote.
Tax
Prices exclude 10% GST.
Support & hosting
Brisbane head office and Sydney delivery team, Australian-hosted infrastructure. Brisbane
Per-user monthly cover for helpdesk, patching, endpoint management and monitoring. Priced on active users, billed monthly, 30 days' notice to exit.
Essential Care
$68AUD
per user / month
Reactive helpdesk plus the automation that stops most tickets happening.
- Business-hours helpdesk, unlimited tickets
- Patch management for Windows, macOS and core apps
- Endpoint protection and monitoring
- Microsoft 365 user administration
- Monthly health reporting
Complete Care
$210AUD
per user / month
Fully outsourced IT department, including strategy and project capacity.
- Everything in Business Care
- Managed SOC with 24/7 threat response
- Included project capacity each quarter
- vCIO roadmap, budgeting and vendor management
- Priority queue across all group brands
Base pricing is set in USD and converted at an indicative rate for Australia. Prices exclude 10% GST. Final pricing is confirmed in a written quote after discovery.
Fixed-scope project
Websites, applications, migrations, security uplifts
We run a paid or complimentary discovery depending on complexity, then quote a fixed scope and a fixed price. If we underestimate the work, that is our problem to absorb.
- Discovery, requirements and technical blueprint
- Fixed price and delivery timeline before work starts
- Sprint-based delivery with staging review
- Documentation, handover and a defined warranty period
Monthly managed plan
Hosting, IT support, security monitoring, maintenance
A transparent monthly fee covering the ongoing operation of your environment. Plans are sized on users, devices and workloads, and you can exit with 30 days' notice.
- 24/7 monitoring and alerting
- Patching, updates and backup verification
- Helpdesk access with agreed response targets
- Monthly reporting in plain language
Growth retainer
SEO, content, paid media, conversion optimisation
A monthly programme with an agreed set of deliverables and a clear reporting cadence, focused on qualified enquiries rather than vanity metrics.
- Quarterly strategy with monthly execution plans
- Technical SEO, content and on-page work
- Paid media management where it earns its place
- Attribution and reporting against enquiries and revenue
Capacity partnership
Agencies, MSPs, software vendors and channel partners
White-label or joint delivery where our engineers work behind your brand. Commercial structure is agreed per programme — day rate, allocated capacity or per-project.
- Named engineers with allocated capacity
- White-label documentation and reporting
- Direct escalation path
- Wholesale pricing on hosting, domains and voice
What drives the price
Two projects that look identical on a brief can differ substantially in cost. These are the factors that make the difference, so you can see where your own requirements sit before we quote.
Scope and integration count
The number of systems that must talk to each other usually drives cost more than page or screen count does.
Data sensitivity and compliance
Environments handling health, financial or personal data need additional controls, evidence and testing.
Existing technical debt
Undocumented, unsupported or heavily customised systems take longer to work with safely.
Speed of delivery
Compressed timelines require more parallel capacity. We will always tell you when a deadline is unrealistic rather than quietly missing it.
Our commitments on price
A fixed-scope quote holds. If we misjudge the effort inside the agreed scope, we absorb it. If you change the scope, we tell you the cost implication before doing the work, not on the invoice.
Monthly plans have no lock-in beyond 30 days' notice, no exit fees, and no hostage-taking on data or access. Domains stay registered in your name, and you receive administrative credentials for anything we manage on your behalf.
Where we resell third-party licences or infrastructure, we will tell you what is margin and what is pass-through if you ask.
Get an actual number
Send through your requirements and we will come back with a scoped, fixed price — or tell you honestly if we are not the right fit.