Terms of Service

These terms govern your use of this website and set out the general terms on which we provide services. Where you have signed a services agreement, statement of work or plan with us, that document takes precedence over these terms to the extent of any inconsistency.

You may use this website for lawful purposes only. You must not attempt to gain unauthorised access to it, interfere with its operation, scrape it at a volume that degrades service, or use it to transmit unlawful or harmful material.

Content on this site is provided for general information. It is not professional advice for your specific circumstances, and you should not act on it without obtaining advice appropriate to your situation.

Quotes are valid for 30 days unless stated otherwise and are based on the requirements known at the time of quoting. Fixed-price work covers the scope described in the accompanying statement of work.

Changes to scope are documented and priced before the additional work is performed. We will not perform out-of-scope work and invoice you for it without prior agreement.

To deliver effectively we need timely access to relevant systems, accurate information, and a nominated contact empowered to make decisions. Delays caused by unavailable access, information or approvals may affect timelines and cost.

You are responsible for holding valid licences for software you ask us to install or manage, and for the lawfulness of the content and data in systems we operate for you.

Project fees are invoiced according to the milestones in the statement of work. Recurring plans are invoiced in advance for each period. Unless agreed otherwise, invoices are payable within 14 days.

All amounts are in Australian dollars and exclusive of GST unless stated otherwise. We may suspend services on overdue accounts after written notice.

Availability commitments, response targets and monitoring coverage are set out in the relevant plan or agreement. Planned maintenance is notified in advance where practicable.

We are not responsible for outages caused by factors outside our control, including third-party platform failures, denial-of-service attacks against upstream providers, or changes you or another supplier make to systems without notifying us.

On full payment, you own the custom deliverables we create specifically for you, including code, designs and content produced under the statement of work.

We retain ownership of our pre-existing tools, libraries, templates and know-how, and grant you a perpetual licence to use them as embedded in your deliverables. Third-party components remain subject to their own licences.

Each party will keep the other's confidential information confidential and use it only for the purposes of the engagement. Our handling of personal information is described in our Privacy Policy.

On termination, we will provide your data and configuration in a commonly usable format and hand over administrative credentials for systems we managed on your behalf.

We provide services with due care and skill. Nothing in these terms excludes, restricts or modifies any guarantee, right or remedy you have under the Australian Consumer Law that cannot lawfully be excluded.

To the extent permitted by law, our aggregate liability arising from an engagement is limited to the fees paid for the services giving rise to the claim in the preceding 12 months, and neither party is liable for indirect or consequential loss.

Recurring plans continue until either party gives 30 days' written notice. Project engagements end on completion of the agreed scope.

Either party may terminate immediately for material breach that is not remedied within 14 days of written notice. On termination you remain liable for fees for work performed and commitments already incurred on your behalf.

These terms are governed by the laws of Queensland, Australia, and the parties submit to the non-exclusive jurisdiction of the courts of that State.