Live website conversations
Answer questions while visitors are considering your services. A customisable chat widget, canned replies, file sharing and visitor context help your team respond with useful information rather than generic messages.
Our live chat partner
Tawk.to
Real conversations. A more approachable website.
My Global Solutions Group uses and recommends Tawk.to to connect website visitors with a human conversation. Free core live chat, ticketing and knowledge base tools make it a practical starting point for sales enquiries and customer service.
Partner disclosure: these links include our Tawk.to partner ID. We may earn a commission on eligible purchases.
What Tawk.to brings to your business
A connected set of customer communication tools, with the option to add automation or outsourced answering when it makes sense.
Ticketing & follow-up
Keep customer enquiries organised when a conversation needs more time. Tawk.to includes ticketing alongside chat, helping teams follow up rather than losing a request after the visitor leaves.
Knowledge base
Publish answers to common questions in a searchable help centre. Keep product information, troubleshooting guidance and policies available for customers who prefer to find answers themselves.
Team collaboration
Bring multiple agents into customer service without per-seat fees for the core software. Departments, conversation assignment, internal communication and reporting support a shared service workflow.
Desktop & mobile access
Use the web dashboard or Tawk.to’s desktop and mobile apps to stay connected to conversations. Availability still depends on your staffing, notification settings and operating hours.
Multilingual engagement
Adapt the widget language to your audience and use Tawk.to’s language capabilities to support international visitors. Confirm translation availability and accuracy for the languages your customers actually use.
Why we use it — and recommend it
A conversation at the point of interest
Someone comparing hosting, asking about a website project or looking for IT support may need a short answer before making contact. Live chat gives them another way to reach us without immediately committing to a phone call.
Low-friction entry, without seat-based costs
The free core software makes live chat practical for small teams as well as growing businesses. Optional paid services can be evaluated separately, instead of treating every enquiry as a reason to buy a larger software plan.
A useful fit alongside our own portal
We use Tawk.to for website conversations, while registered customers use our client portal for private account and ticket information. Keeping those roles distinct supports a clearer customer experience.
An ecosystem that can grow with demand
Chat, self-service information and optional answering services offer different ways to handle enquiries. We recommend choosing the combination that matches your enquiry volume, team capacity and service commitments.
Free software. Optional paid services.
Core platform
Tawk.to’s core live chat, ticketing and knowledge base are free. Unlimited agents mean you can involve your team without core per-seat charges. Your team’s time, training and response coverage still need to be planned.
AI Assist & additional services
AI Assist can use your supplied knowledge to help answer customer questions. Hired Agents provide an optional answering service, and branding removal is available separately. Each has its own pricing, scope and limits; AI responses need review and a clear escalation path.
Where it fits in a real customer journey
Service enquiries
Clarify a hosting requirement, discuss a development project or direct a visitor to the right service. Gather enough context for a meaningful follow-up, without promising an instant quote.
Online retail
Help shoppers understand products, delivery policies and returns before buying. Keep sensitive payment details in your secure checkout, not in the chat conversation.
Customer support
Answer general questions and point customers to self-service information. Account-specific work should move to an authenticated support channel, with clear ownership and response expectations.
Start with the workflow, not just the widget
- 1. Define the purpose. Sales, general support or both — decide who owns each enquiry.
- 2. Set realistic availability. Configure hours, notifications and offline follow-up expectations.
- 3. Prepare useful answers. Keep service information and knowledge articles current.
- 4. Review and improve. Check unanswered questions, response times and conversation quality.
Privacy & responsible adoption
Adding third-party chat introduces another service that processes visitor information. Review Tawk.to’s privacy policy, data processing terms and security documentation; reflect your use of chat in your own privacy information and consent arrangements where required.
Do not assume Australian data residency, a particular certification or suitability for regulated information. Confirm the current hosting and contractual arrangements directly with Tawk.to before using it for sensitive workflows.
Read Tawk.to’s data protection informationCommon questions about Tawk.to
Is Tawk.to really free?
Tawk.to describes its core live chat, ticketing and knowledge base software as free, with unlimited agents. Optional services such as AI Assist, Hired Agents and branding removal are paid separately. Check the official pricing pages for current plans, allowances and terms.
Does installing Tawk.to mean someone answers around the clock?
No. A widget is not a staffing commitment. Your own team must be available, or you can consider Tawk.to’s optional paid answering services. Set honest availability and follow-up expectations for visitors.
Why does My Global Solutions Group use it?
We use Tawk.to as a direct conversation channel on this website. It complements our contact forms and client portal, helping visitors ask about our services before choosing their next step.
Can it replace the My Global Solutions Group client portal?
No. Our portal remains the place for authenticated customer account and ticket access. Do not send passwords, payment details or confidential account information through website chat.
Is Tawk.to appropriate for every business?
Not automatically. Review data processing terms, hosting arrangements, access controls and your industry’s obligations before adoption. Businesses with strict data residency or regulated information requirements should assess suitability rather than assume compliance.
Can you help us work out whether it fits?
Yes — contact us with your website, enquiry volume, team size, hours and required integrations. We can discuss the fit and scope any implementation work separately from Tawk.to’s software and optional service fees.
Make your next website conversation count
Tell us how customers contact you today, what gets missed and what a better response would look like.