Partner Agreement

1. Partner tiers

• Referral partner: introduces an opportunity, we contract directly with the customer and pay a referral commission.
• Reseller partner: contracts with the customer under your own agreement and buys wholesale from us at partner rates.
• White-label partner: resells under your brand, with our engineers presenting as your delivery team where agreed in writing.

2. Registering an opportunity

Register an opportunity in writing before introducing us. A registered opportunity is protected for 90 days from registration, extended automatically while the opportunity is actively progressing. Where two partners register the same prospect, the first registration prevails.

3. Commission and wholesale terms

• Referral commission is 10% of the first 12 months of recurring revenue, or 5% of project revenue, paid within 30 days of our receipt of customer payment.
• Reseller and white-label pricing is set out in the current partner rate card, which we may vary with 60 days notice.
• Commission is not payable on pass-through costs such as domains, third-party licences, carrier charges or hardware.
• Commission ceases if the partner agreement is terminated for material breach.

4. Branding and representations

• Use of our name, logos and brand assets requires our prior written approval and must follow any brand guidelines we supply.
• Do not make claims about our services, certifications, availability commitments or response targets beyond what our published documents state.
• Do not bid on our brand names or our brands' names in paid search without written consent.

5. Customer and data ownership

For referral arrangements, the customer relationship and contract sit with us and we will not use partner-introduced contact data for unrelated marketing without consent. For reseller and white-label arrangements, the customer relationship is yours and we act on your instructions in respect of that customer's data.

6. Support and escalation

Partners receive a named account contact and a dedicated escalation address. Under white-label arrangements you remain the first line of contact for your customer unless we have agreed a direct support arrangement in writing.

7. Term and termination

The partner agreement runs for 12 months and renews automatically. Either party may terminate with 60 days notice, or immediately for material breach. Services already sold continue on their existing terms until the end of their current term.

8. Becoming a partner

Partner applications can be sent to [email protected] with the subject line "Partner application", including your business details, target market and the services you intend to resell.