What does a managed IT plan usually include?

Unlimited remote support for covered items, monitoring and alerting, patching, endpoint protection, backup management, asset and licence tracking, monthly reporting and a named engineer who knows your environment.

Is managed IT always cheaper than hourly support?

No, and we will say so if your figures show it. Managed plans win when incident volume is steady, staff downtime is expensive, or compliance requires evidence. Very small, low-change environments can be cheaper hourly.

How is a managed plan priced?

Per user or per device against a documented inclusion list, so your monthly cost is predictable. Out-of-scope project work is quoted before it starts, never billed as a surprise.

Free tool

Does a managed IT agreement actually save you money?

Ad-hoc IT looks cheaper because the productivity cost never appears on an invoice. Enter your real numbers and see the monthly and three-year difference between paying hourly and paying a fixed per-user plan.

Your current reality

Staff who use a computer

IT issues per user per month

Current hourly support rate (AUD)

Average hours billed per issue

Average loaded hourly wage (AUD)

Hours a staff member waits per issue

Managed plan cost per user per month (AUD)

Defaults reflect what we typically see in a 30-seat Australian professional services business. Replace them with your own figures for a meaningful result.

Ad-hoc support, per month

$11,718

Billed support labour: $6,534
Staff productivity lost waiting: $5,184
Issues raised monthly: 36

Managed plan, per month

$4,746

Fixed plan fee: $3,450
Residual productivity loss: $1,296
Unexpected invoices: None for covered items

Estimated saving

$6,972per month

That is $250,992 over three years, before counting avoided outages, security incidents and licence waste.

Want a real quote against these numbers?

Send your inputs through and we will return a per-user proposal with the inclusion list, response targets and onboarding plan — no obligation.

Managed IT questions

What does a managed IT plan usually include?: Unlimited remote support for covered items, monitoring and alerting, patching, endpoint protection, backup management, asset and licence tracking, monthly reporting and a named engineer who knows your environment.
Is managed IT always cheaper than hourly support?: No, and we will say so if your figures show it. Managed plans win when incident volume is steady, staff downtime is expensive, or compliance requires evidence. Very small, low-change environments can be cheaper hourly.
How is a managed plan priced?: Per user or per device against a documented inclusion list, so your monthly cost is predictable. Out-of-scope project work is quoted before it starts, never billed as a surprise.