AI & automation
AI & Automation
Most businesses do not need a new AI strategy deck. They need three or four repetitive processes removed. We start with the tasks consuming the most hours, then automate them with tooling your team can actually operate.
Assistants grounded in your own data
We connect language models to your documents, policies, product data and ticket history using retrieval, so answers cite your material instead of inventing it. Access is scoped by role, and nothing is used to train public models.
Workflow automation
Quoting, onboarding, invoice handling, data entry between disconnected systems, reporting packs — anything rule-based and repetitive is a candidate. We map the process, automate the mechanical steps and keep a human approval point where judgement matters.
Support and sales augmentation
First-line support triage, draft replies, call summarisation and CRM enrichment reduce response times measurably. Deflection and handling-time metrics are reported monthly so value is visible rather than anecdotal.
Governance and privacy
Data residency, retention, logging and human oversight are specified before deployment. We document what the system can and cannot do, which keeps you defensible with clients, insurers and regulators.
What you get
- Hours of manual work removed each week
- Answers grounded in your own documents
- Role-based access and audit logging
- Measured deflection and handling time
Delivered by our brands
The teams behind ai & automation
AI and automation work is delivered by our engineering and security brands, so assistants ship with the guardrails and data handling already in place.
Cyber security & AI
Cipher Synapse
Security testing, hardening and applied AI — threat monitoring, automation and intelligent tooling.
IT projects & consulting
NEXIOUS IT
Project delivery and IT consulting — migrations, network builds, Microsoft 365 and infrastructure modernisation.
Managed IT services
My Global MSP
Our flagship managed service provider: helpdesk, endpoint management, patching and proactive monitoring for Australian businesses.
Digital & web builds
Future Digital Tech
Websites, applications and digital marketing delivery for organisations that need design and engineering in one place.
In detail
Exactly what ai & automation looks like when we deliver it
Deliverables
- Process discovery workshop with a ranked automation backlog and hour savings
- Retrieval-augmented assistant grounded in your documents with role-scoped access
- Workflow automations with human approval points where judgement is required
- Evaluation set and accuracy benchmark before anything reaches production
- Usage, cost and deflection dashboard so value is measured, not assumed
- Team enablement session and written operating guide
How the engagement runs
- Week 1-2Process mapping, data access review and prioritisation by hours returned.
- Week 3-5Pilot build on the highest-value process, with an accuracy benchmark.
- Week 6Production rollout, guardrails, logging and staff enablement.
- OngoingMonthly accuracy and savings review, plus the next process in the backlog.
What we measure
- Typical pilot length
- 4-6 weeks
- Data residency
- Australian regions
- Model training on your data
- Never
Platforms we use
- Azure OpenAI
- OpenAI
- Anthropic
- Vector search (pgvector)
- Power Automate
- Zapier / Make
- Custom APIs
Not included
- Model licence and token consumption, billed at provider cost
- Rewriting source systems that cannot expose an API
We list exclusions up front so a proposal never arrives with surprises attached.
Commitments
What every engagement includes as standard
- Response targets
- P1 within 15 minutes, P2 within 1 business hour, P3 within 1 business day — measured and reported, not aspirational.
- Reporting
- A monthly service report covering tickets, uptime, patch state, backups and open risks, plus a quarterly strategy review.
- Data residency
- Australian workloads stay in Australian regions by default; UK, US and NZ clients are hosted in-region on request.
- No lock-in
- You own your domains, DNS, cloud tenancies and documentation. Exit assistance is written into every agreement.
AI & automation questions, answered
Where should we start with AI?
With one repetitive, measurable workflow — enquiry triage, quoting, document summarising or first-line support. We scope a narrow pilot, measure the hours saved, then expand only where the numbers hold up.
Will our data be used to train public models?
No. We use business tiers with training disabled, keep prompts and outputs inside your environment, and document exactly which data each workflow can access.
What happens when the AI is unsure?
Every workflow we build has an escalation path to a human, with confidence thresholds and logging so you can audit decisions rather than trust them blindly.
How long does an automation pilot take?
Typically two to four weeks from scoping to a working pilot in your own environment, with a fixed price agreed before we start.
Ready to talk ai & automation?
Tell us what you are trying to fix or grow. You will speak with an engineer, not a salesperson, and leave the call with a clear view of scope, timeline and cost.