Managed IT services
My Global MSP
My Global MSP is the managed services arm of My Global Solutions Group. We take ownership of the day-to-day: the helpdesk your team calls, the patching nobody wants to schedule, the monitoring that catches problems before Monday morning, and the vendor chasing that quietly eats hours.
What My Global MSP does
Helpdesk with real response times
Australian-hours support with documented priority tiers, so a laptop that will not boot and a site outage are never treated the same way.
Endpoint and patch management
Managed device baselines, automated patching and drift reporting across Windows, macOS and mobile fleets.
Proactive monitoring
Alerting on disks, backups, certificates, uptime and identity events — with someone rostered to actually action them.
Documentation and asset registers
Your environment written down, kept current, and handed over on request. No lock-in through obscurity.
Who it suits
My Global MSP sits in the managed it & support part of the group. If your situation looks like one of these, it is the right starting point.
- Businesses of 10-200 staff without internal IT
- Teams whose current provider only reacts to tickets
- Organisations needing audit-ready IT documentation
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FAQ
My Global MSP questions, answered
The questions Australian businesses ask us most often before engaging My Global MSP.
Ask My Global MSP something else- What is included in My Global MSP support?
- My Global MSP covers managed it services — helpdesk for your staff, endpoint and patch management, monitoring with someone rostered to action alerts, vendor liaison, and documentation that stays current. Everything sits under an agreed response-time schedule.
- How quickly does My Global MSP respond to issues?
- Priorities are documented before we start. Business-stopping incidents are picked up first during Australian business hours, with 24/7 monitoring and escalation for managed clients. A single laptop fault and a site-wide outage are never queued the same way.
- Can My Global MSP work alongside our internal IT team?
- Yes. Many clients keep an internal IT manager and use My Global MSP for after-hours cover, patching, monitoring and second-level escalation. We agree the split in writing so nothing falls between the two teams.
- How does My Global MSP relate to My Global Solutions Group?
- My Global MSP is one of the specialist brands inside My Global Solutions Group. You deal with one group, one contract and one invoice, and work moves between brands — managed IT, hosting, domains, voice, wholesale, security, AI and gaming — without you project-managing the handovers.
- How do we get a quote from My Global MSP?
- Start with a 20-minute scoping call. Tell us what you need built, fixed, secured or grown and we come back with a clear recommendation, a fixed scope and a price. Enquiries sent from this page are tagged to My Global MSP so they reach the right team directly.
Services behind My Global MSP
Industries My Global MSP works with
See how we apply managed it services in the sectors we know best.
Let's scope your next project
Tell us what you are trying to fix or grow. You will speak with an engineer, not a salesperson, and leave the call with a clear view of scope, timeline and cost.