Legal
Agreements, policies and commitments
Every document that governs how we work with you, written to be read rather than skimmed past. Signed agreements always take precedence where they differ from the published versions.
Terms of Service
How you may use our website and services, and the terms that govern that use.
ReadPrivacy Policy
What personal information we collect, how it is used and stored, and how to access or correct it.
ReadTerms and Conditions
General commercial terms covering quotes, ordering, payment, variations, warranties and termination for all customers.
ReadMaster Service Agreement (MSA)
The framework agreement for ongoing engagements: service orders, personnel, subcontracting, data handling, insurance and dispute resolution.
ReadService Level Agreement (SLA)
Priority definitions, response targets, escalation path, maintenance windows and service credits for managed customers.
ReadUptime Guarantee
99.99% availability commitment for managed hosting, how it is measured, exclusions and the credit schedule.
ReadAcceptable Use Policy (AUP)
Prohibited content and conduct on our hosting, email, VoIP and network services, plus reporting and enforcement.
ReadRefund Policy
Refund eligibility by service type, non-refundable items, cancellation handling and how to request a refund.
ReadPartner Agreement
Referral, reseller and white-label partner tiers, commercial terms, branding rules and customer ownership.
Read
Contracting entity
All services are supplied by My Global Solutions Group, ABN 50 805 377 293, from 29/97 Creek Street, Brisbane City QLD 4000, Australia. Published documents were last reviewed on 1 August 2026. For executable copies, insurance certificates or a security questionnaire response, email [email protected].
Need a document reviewed before you sign?
We are happy to walk your legal or procurement team through the MSA, SLA and data-handling commitments before anything is executed.