Managed IT
Managed IT & Support
Most businesses do not want to build an internal IT department. They want technology that simply works, and one accountable partner when it does not. We run your environment end to end, or alongside the team you already have.
A service desk that answers
Engineers rostered across four time zones answer your staff directly, with documented environments so nobody has to explain your setup twice. Response and resolution targets are agreed in writing and reported monthly.
Devices, identity and patching
Laptops and mobiles are enrolled, encrypted, patched and monitored from day one. Starters and leavers are handled through a documented process so access is granted quickly and removed completely.
Microsoft 365 done properly
Exchange, SharePoint, Teams, Intune and Entra ID configured to the capability you already pay for — conditional access, MFA, retention, backup and sensible sharing controls rather than default settings.
Co-managed when you have internal IT
We take the after-hours load, the specialist projects and the tooling, while your internal team stays close to the business. Escalation paths and ownership boundaries are written down before we start.
What you get
- 24/7/365 service desk coverage
- Documented, audited environments
- Fewer repeat incidents each quarter
- Predictable per-user pricing
Delivered by our brands
The teams behind managed it & support
Day-to-day IT support and co-managed engineering are delivered by our managed services brands, with the wider group behind them for specialist work.
Managed IT services
My Global MSP
Our flagship managed service provider: helpdesk, endpoint management, patching and proactive monitoring for Australian businesses.
IT projects & consulting
NEXIOUS IT
Project delivery and IT consulting — migrations, network builds, Microsoft 365 and infrastructure modernisation.
Digital & web builds
Future Digital Tech
Websites, applications and digital marketing delivery for organisations that need design and engineering in one place.
Core infrastructure
Root Layer Technologies
The infrastructure layer beneath the group — compute, networking, DNS and platform engineering.
In detail
Exactly what managed it looks like when we deliver it
Deliverables
- Documented asset register, network diagram and licence inventory
- Monitoring and endpoint agents deployed across the fleet
- Unlimited remote support for covered items with defined response targets
- Monthly patch cycles plus out-of-band patching for critical CVEs
- Starter and leaver process with secure offboarding evidence
- Quarterly technology roadmap and budget review with your leadership
How the engagement runs
- Week 1Discovery, documentation and risk register for the current environment.
- Week 2Agent deployment, monitoring, backup verification and MFA gaps closed.
- Week 3-4Stabilisation of the highest-risk items and staff onboarding comms.
- Steady stateSupport, patching, reporting and quarterly roadmap reviews.
What we measure
- P1 response
- 15-30 minutes
- Coverage
- 24/7/365
- Pricing model
- Fixed per user or device
Platforms we use
- Microsoft 365
- Entra ID
- Intune
- RMM & patching
- Defender
- Backup automation
- Ticketing & asset registry
Not included
- Hardware purchases, supplied at transparent cost
- Vendor licence fees, passed through without markup on managed plans
We list exclusions up front so a proposal never arrives with surprises attached.
Managed IT for your industry
- Professional servicesLaw, accounting, consulting and advisory firms that live on confidentiality, availability and billable time.
- Healthcare & allied healthClinics, practices and allied health providers handling sensitive patient data under Australian privacy obligations.
- Trades & constructionBuilders, contractors and trade businesses that win work locally and run on mobile teams.
- Education & not-for-profitSchools, training providers and community organisations delivering more with constrained budgets.
Commitments
What every engagement includes as standard
- Response targets
- P1 within 15 minutes, P2 within 1 business hour, P3 within 1 business day — measured and reported, not aspirational.
- Reporting
- A monthly service report covering tickets, uptime, patch state, backups and open risks, plus a quarterly strategy review.
- Data residency
- Australian workloads stay in Australian regions by default; UK, US and NZ clients are hosted in-region on request.
- No lock-in
- You own your domains, DNS, cloud tenancies and documentation. Exit assistance is written into every agreement.
Managed IT questions, answered
Do you replace our internal IT team?
Only if that is what you want. Most clients start co-managed: we take after-hours coverage, patching, tooling and project delivery while your internal team stays focused on the business.
Is support genuinely 24/7?
Yes. Engineers are rostered across Brisbane, Sydney, Wellington, the United Kingdom and San Francisco, so an escalation at 3am local time reaches someone already on shift.
How is managed IT priced?
Per user or per device, with the inclusions listed in the agreement. There are no surprise hourly bills for supported items, and out-of-scope work is quoted before it starts.
How long does onboarding take?
Typically two to four weeks. We document the environment, deploy monitoring and endpoint agents, close the highest-risk gaps, then move into steady-state support.
Ready to talk managed it?
Tell us what you are trying to fix or grow. You will speak with an engineer, not a salesperson, and leave the call with a clear view of scope, timeline and cost.