Client portal
Track your tickets in the client portal
Ticket status, engineer updates and history are only visible inside a registered, email-verified account — never from a public lookup form. Sign in to see everything on your account in one place.
Why we removed the public lookup
Support tickets contain system detail, user names and remediation steps. Anyone with a reference and an email address could previously read a thread, so ticket access now sits behind account authentication with verified email ownership. Engineers reply from the staff portal or straight from email, and every update lands in your portal thread.
Locked out or urgent? Call the NOC/SOC on 1300 130 514 or email [email protected].
Create your portal account
Register with the same email address you use for support. Registration takes under a minute.
Verify your email
Click the verification link we send you. Tickets stay hidden until the address is confirmed.
See every ticket
Past and present tickets raised with that address attach to your account automatically, with the full engineer conversation.