Brisbane · Managed IT
Managed IT support in Brisbane
Our head office is on Creek Street in the Brisbane CBD, and the engineers who monitor your systems are the same people you speak to when something breaks. Managed IT with response targets in writing, not a promise to try.
P1 response
30 min
Coverage
24/7/365
Head office
Brisbane CBD
What a Brisbane managed IT agreement covers
Everything needed to keep a small or mid-sized business trading: endpoints, identity, email, network, backups and the applications your team actually depends on.
- Continuous monitoring of endpoints, servers, network hardware and public endpoints
- Monthly patch cycles with out-of-band patching for critical vulnerabilities
- Microsoft 365 or Google Workspace administration, licence hygiene and identity hardening
- Nightly backups with quarterly restore rehearsals and a measured recovery time
- Onsite attendance across Brisbane and the Gold and Sunshine Coasts when remote work will not do
- A monthly report covering availability, tickets, patch compliance and recommended remediation
Why local matters more than it should
Most support is delivered remotely and always will be. But cutovers, hardware failures, new office fitouts and incident bridges go better when someone can be on site in an hour, and when the person on the phone knows your building's cabling.
We hold documentation, asset registers and runbooks that we hand to you — so the knowledge stays with your business rather than living in one engineer's head.
How onboarding works
Week one is discovery: assets, licences, identities, backups and any immediate risks. Week two deploys monitoring, patching and backup verification. Service level commitments start once onboarding is signed off, so you are never paying for coverage that is not yet in place.
Common questions
- How quickly do you respond to a critical issue in Brisbane?
- Priority-one incidents — an outage, suspected security incident or anything stopping the business trading — get a response from a qualified engineer within 30 minutes, 24 hours a day, for managed clients.
- Do you charge per user or per device?
- Managed agreements are priced per user with device coverage included, so adding a laptop or replacing a workstation does not change your monthly fee. Pricing is fixed for the term of the Service Order.
- Can you work alongside our existing internal IT person?
- Yes. A co-managed arrangement is common: we run monitoring, patching, backups and after-hours coverage while your internal person owns user-facing work and business applications.
Full service detail
A complete IT department or a co-managed extension of your team, with a 24/7/365 service desk.
Managed IT & SupportIndustries we do this for
Let's scope your next project
Tell us what you are trying to fix or grow. You will speak with an engineer, not a salesperson, and leave the call with a clear view of scope, timeline and cost.