Contact Centre Form – My Global Solutions Group

Contact Centre/Reception team, Please complete this form whenever you answer or take a new call. This form has intelligence (Artificial Intelligence) built into it (Form Logic). What does this mean for you? Long story short, as you select options, fill fields and enter data into the form based on that information, form fields to capture information will be shown or hidden based on the call type. If you have any issues, please report them to [email protected].

Date of Customers Call(Required)

Please provide the date of the customer, client or prospect call.

Customers Time of Call(Required)

Please provide the time of the call from the customer.

Customer Consent or Rejection(Required)

If the customer rejects to call recording or acceptance of the policy to the left, please select an option here.

If caller objects(Required)

Please provide as much information as possible and relevant if the customer objects or rejects

Customer Full Name(Required)

Prefix First Middle Last

Please collect the caller or customer's full name and ask them for their name as it appears in their customer or client portal. This can be checked via www.clientbillingcentre.com.

Customers Phone Number(Required)

Please obtain the customer's call back number or if a potential new prospect or client obtains the best call back number, also please ensure that overseas callers or interstate outside Queensland Australia add the dialling code. Example: 07 0000 0000 or 02 0000 0000

Email(Required)

Customers email address Confirm customers email address

Please capture the caller or customer's best contact email address.

Customers Website

Only need to collect this if a website is affected.

Customers or Prospects Address(Required)

Street Address Address Line 2 City County / State / Region ZIP / Postal Code Country

Only collect this if they are asking for an on-site visit or a meeting or if requiring a service at an address.

Call subject(Required)

Please a brief subject about what the call is regarding

Call Information(Required)

Please provide any information about the call

Name

This field is for validation purposes and should be left unchanged.